Survey Automation for Instagram & TikTok

ChattyFlow team · Updated

Turn a post, Reel or TikTok video into a poll. People vote by commenting one of up to 3 option words; ChattyFlow counts every vote and replies to each voter, and on Instagram it can also send voters a DM. One question per survey.

What survey automation unlocks

Votes in the comments

People vote by commenting an option word under your post, Reel or video. No link to click, no form to fill in.

Clean counts

Each option gets its own total. On Instagram, votes from followers and non-followers are shown separately.

Results in your dashboard

See each survey's results per option, and your active surveys side by side on your dashboard.

Launch a survey in 5 steps

  1. Create a survey and pick the Instagram post, Reel or story, or the TikTok video, where people will vote.
  2. Add up to 3 option words, for example RED, BLUE and GREEN, each with the label it counts under.
  3. Write the public replies ChattyFlow posts under each vote.
  4. On Instagram, optionally add a DM for each option, such as a link to the product people voted for.
  5. Publish, ask people to comment their choice, and follow the results per option.

Frequently asked questions

What is survey automation?

A poll that runs in your comments. You choose a post, Reel or TikTok video and up to 3 option words; people vote by commenting one of them, and ChattyFlow counts each vote and replies to the voter.

Do voters have to follow me?

On Instagram, people who don't follow you get a DM asking them to follow, and their vote is confirmed once they do. On TikTok every vote counts, and nothing is sent by DM.

How many questions can I include?

One question per survey: your post asks it, and people answer with one of up to 3 option words. To ask more, run a survey on another post, or use Conditional Logic to ask follow-up questions in Instagram DMs.

Does it work on Reels and stories?

Yes. Surveys work on Instagram posts, Reels and stories (people reply to the story with an option word), and on TikTok videos.

Can I combine surveys with conditional logic?

They are separate automations. A survey counts votes per option; conditional logic sends a different path for each keyword or answer. On Instagram, an Advanced survey can send a different DM flow for each option, built with the same editor.

Does it collect contact details?

No. A survey counts votes per option. It has no consent step and does not build a contact list.

Is it free?

Yes. Surveys are included on the Free plan, with no limit on the number of surveys.

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